FAQ

  • What software is used by the service?

    The service is based on software VIVA Algosoft, the best automatic technology for the restoration of old films.

    VIVA is a set of AI algorithms that solves complex problems of digital film restoration and motion imaging quality challenges with the highest degree of mathematical accuracy.

    VIVA is in use at the Library of Congress and Hollywood studious as well as many locations in Europe and Asia.

  • What videos work best with the DigiFilm Restore service?

    The service works best with digital scans from celluloid film to remove
    dirt and abrasion from images, as well as addressing many other issues endemic to scans of older film.

  • What kind of processing is applied?

    If the “Film” preset is selected, the processing  includes de-flicker, dust /noise removal, de-interlace (if needed), and stabilization.  In addition, long vertical scratch removal algorithm is applied, if the preset Film + Dark / Light Scratches has been selected. The grain of the film is preserved!

    If the “Video” preset is selected, the processing includes de-interlace (if needed), noise removal, and compression artifacts.

  • What will happen to the film grain?

    The grain of the film is preserved!

  • Will the audio track be restored?

    No, we do not restore and are not responsible for the audio track.
    We try to copy it “as is” into the restored video file. Unfortunately, this is not always possible. In this case, manual work is required on the customer’s side.

  • Is the processing of a free sample different from a regular paid order?

    They are the same for the same presets.
    However, for free samples, we provide results in a side-by-side (before and after) form.

  • What is the maximum video limit?

    The file size limit is 200 MB for a free sample and 1 GB for a regular order.
    For larger files please contact us.

  • How many of my orders can be placed?

    Only 3 free and unlimited regular orders.